With the advent of our new website we have committed again to be nice. We do this each year and declare it to our clients.
Families and businesses want their IT company to be smart, experienced, trustworthy and competent. They want networking, website, VoIP and server skills.
What they also need is Nice.
We are not pleased with how most IT people are acting. Arrogant and secretive sums most of them up. We are an IT company with a Nice culture. We believe Nice matters.
How do we know Nice matters?
You tell us. Not by saying “Oh, by the way, thank you for being so nice to me”. You tell us with your calls with curious and funky requests. Simple things like random pop-ups, saving photos of a new grand baby, emails that look questionable, how to plug in a printer and how to use Skype to stay in touch with a daughter that just shipped off to Afghanistan.
We know Nice really matters after we gain a new business client and are managing their servers and workstations. By the end of the first month or so we experience an avalanche of calls and emails from their employees. These calls start at 4:30 am and run through weekends, evenings and holidays.
Take the Houston engineering company with hundreds of employees. After they brought us on and their staff realized we were approachable, friendly and actually answered our phones, they began contacting us for practically everything under the sun.
Eventually they told us why. “It was a joke contacting our previous IT guys. They wouldn’t get back with you for 3 or 4 days and then they said that it was an inconsequential and internal issue!”
This is tragic. Most companies have access to professional and competent IT help, both internally and outsourced. But most requests are outside of work stoppage issues and are considered inconsequential to IT folks. This is wrong. Every small technical problem eats up minutes and hours of every day. Whether it is a small or large company, these “little” problems add up to countless hours of interrupted productivity. These so-called “inconsequential” problems often turn into larger issues down the line, eating up even more time and productivity.
We believe our clients need to get problems fixed, no matter how small they may be. We don’t want them suffering through them. The cost of suffering through them is not just an issue of morale; it is an issue of dollars.
In a home environment, the consequences are just as important. It is important for families to be able to send photos to soldiers overseas. It is important to secure data from 11 years of family ancestry research. It is important to know how to copy and paste. It is important to know when you may be scammed from scareware or an email.
We will be nice…and in turn, we will undoubtably receive your kindness, too.