The Millennium Group is serious about its client relationships.  We stand by our tagline, “It’s not about technology.  It’s about people”.

Who should apply?

Apply with us if you have thought deeply about the meaning of ‘service’ to others and are prepared to authentically serve.  Apply with us if you are motivated to use your technical abilities to assist our client base in meaningful ways.   Apply with us if you are prepared to support your co-workers and ensure projects and tasks are accomplished in a timely fashion.

We want spirited, motivated doers and learners with strong curiosities – people that enjoy problem solving and seek personal growth.

Reasons to not apply to the Millennium Group

  • Do not apply if you think certifications and a cool sounding job title are important.  Job titles and credentials may be valuable in some regards, but they are useless if used as stage props to hold you up.  We care about how you work.
  • Do not apply if you think you should only do the work you want to do – or that some jobs are beneath you.
  • Do not apply if you have not learned to read and write well.  Language is at the core of thinking and learning.
  • If you are the kind of person that constantly needs being told what to do, do not apply.  We want people who can follow our procedures, honor our guidelines – and after practicing how we do things, provide constructive suggestions and ideas for how to improve our services.  If we have to look over your shoulder, we become very unsettled.

We support business platforms such as Microsoft infrastructure, Apple, Google, Linux, and various other cloud and on-premise solutions.

We believe in the diversification of our field and wholeheartedly welcome applications regardless of gender, ethnicity or race.

How to apply for this job

Please include a resume and a cover letter, and anything else that will show us why you are interested and qualified for a position. Tell us who you are, what passions drive you, what you think about, the breadth of your skill sets, and what ‘work’ means to you. Give us an idea of your salary requirements.

 

IT Technician (Advanced)

Millennium Group

This is an advanced level opportunity for an IT Technician to provide remote and onsite technical support to end users of servers, networks, phone systems, workstations, laptops, operating systems, software, hardware, and peripherals. We are looking for a sharp, hardworking, quick learner able to work well within a team environment while providing exceptional customer service.

IMPORTANT

●     Must have a minimum of three years experience in the IT field.

●     Some evening and weekend work is possible, however, the most likely shift is from 8:00am to 5:00pm Monday through Friday.

●     Exceptional written and oral communication skills a must.

JOB REQUIREMENTS:

●     3 years of related work experience (or an equivalent combination of work experience and education).

●      Candidate must have experience working with servers and cloud-based phone systems.

●     Candidate will have experience troubleshooting, diagnosing and problem-solving a wide variety of IT issues.  Ideally, candidate would have experience with LabTech Automation Software for Managed IT.

●     Candidate must have an advanced knowledge of Microsoft operating systems and applications, as well as up to date knowledge of personal computer technology and hardware.

●     Other competencies: ability to write advanced documents and thoughtful communications with outside clients and vendors; motivation and stamina to lead a team of technicians; and willingness to work closely with owners.

SPECIFIC RESPONSIBILITIES

●      Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.

●      Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

●      Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

●      Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

●      Documents service and installation actions by completing forms, reports, logs, and records.

●      Maintains customer confidence by keeping service information confidential.

●      Updates job knowledge by participating in educational opportunities; reading professional publications.

●      Accomplishes operations and organization mission by completing related results as needed.

 

 

IT Service Desk Support Technician

Millennium Group

This is an entry level opportunity for an IT Service Desk Support Technician to provide technical support to end users of workstations, laptops, operating systems, software, hardware, and peripherals. We are looking for a sharp, hardworking, quick learner able to work well within a team environment!

IMPORTANT

●     Must have a desire to learn and the ability to follow directions.

●     Some evening and weekend work is possible, however, the most likely shift is from 8:00am to 5:00pm Monday through Friday.

●     Exceptional written and oral communication skills a must.

JOB REQUIREMENTS:

●     1 year of related work experience (or an equivalent combination of work experience and education).

●     Candidate will need to have experience and knowledge working in the MIS environment.

●     Candidate must have a basic knowledge of Microsoft operating systems and applications, as well as knowledge of personal computer technology and hardware.

●     Other competencies: ability to write basic documents. Communication with outside clients and vendors.

SPECIFIC RESPONSIBILITIES

●     Provides remote technical support for company standard configurations of workstations, laptops, operating systems, software, hardware, and peripherals.

●     Responds to questions, requests, and incidents reported by customers via telephone and email.

●     Documents and reports all service requests and the outcome, while following standard company procedures and practices for all questions, requests, and incidents reported by customers.

●     Research, diagnose, and remotely resolve issues reported by customers, and may work with other members of the Service Desk staff to resolve more complex matters.

●     Works to resolve issues and requests received via phone or email related to company workstations, laptops, operating systems, software, hardware, and peripherals, and may work with second level teams to assign complex issues.

●     Works to develop an understanding of standard issues develops and maintains documentation, identifies trends, and works to improve support processes.

 

 

Apply for the Millennium Group Online

Please fill out this form and attach your resume. We will review it and email you a prompt reply.

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